We understand that life happens, but when you book an appointment with us, that time is reserved just for you. A missed appointment means someone else misses a chance to book. To ensure fairness to everyone, except for emergencies, we request that you give no less than 48 hours notice in the event that you need to cancel an appointment. This is because we book and pay for in-person rooms that allow for 48-hour cancellations. We will allow 24 hours’ notice for virtual appointments.

Cancellations of less than the stated time are subject to a cancellation fee of $35 or 25%.

Please call or email the clinic to cancel an appointment, as soon as possible (ASAP), thank you.

If you are running late, please contact us ASAP. If we have not heard from you within 30 minutes from the start of your session, the remainder of the session may be forfeited and charged at 100% consultation fee. All no-shows/no-call will be charged at 100% of the consultation fee.

Our sessions will be private and confidential. Client files will not be reviewed by anyone else without your prior permission, unless required by law. Personal data collection will be compliant with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and BC’s Personal Information Protection Act (PIPA). If you wish to have the practitioner share information with another health care professional, you will be required to sign a ‘release of information form’.

Nature is diverse and so are we. All individuals regardless of race, colour, creed, gender, sexual orientation, disability, age, religion or socioeconomic status are welcome in our clinic. You should expect no less than a respectful, courteous, and compassionate experience in line with the Canadian Charter of Rights and Freedom. Discrimination towards the practitioner or other clients will not be tolerated, thank you.

Payment is due at the time services are rendered. If the cost of services is a significant barrier, please inform us, a sliding scale is possible. Custom herbal remedies can be tailored to your budget. You may purchase custom formulations directly from the practitioner, but you are not obligated to do so, and may source and purchase herbal products elsewhere, if you wish. However, if you choose to, you should carefully follow the recommendations given regarding dosage and preparation instructions to avoid complications.

Consultation fees are non-refundable. Herbal remedy refunds will be considered on a one-on-one basis for first-time formulations (tinctures, teas, capsules, topicals), within 30 days of purchase. Please let us know of any issues or allergic reactions immediately.

If you are under the age of 16, we will require the signature of a parent or legal guardian before working together.

The information on this Website, including any statements, links to external sites, testimonials given by customers, or in emails composed by staff at Gita Botanicals is designed for educational purposes only. It not intended to replace any information, advice, or care of licensed, primary healthcare providers in the country, province or jurisdiction in which you reside. These offerings are not intended to diagnose, treat, cure or prevent any disease. These statements have not been evaluated by the Canadian Health Food Association (CHFA).

The practitioner(s) at Gita Botanicals are not licensed medical professionals, unless otherwise stated. Please consult a doctor with any questions or concerns you might have regarding your health condition.